Your data
Constelia account and data deletion
Last updated: October 23, 2026. The Spanish version prevails in case of discrepancy.
- App
- Constelia (Android: com.vertey.constelia)
- Developer
- Víctor de Frutos (Vertey)
- Contact
- info@vertey.com · info@vertey.com
You can ask us to delete your account and its associated data in two ways. Both are free.
Option 1 — In the app (immediate)
- Open Constelia and go to Settings.
- In the Account section, tap Delete account.
- Confirm with Delete permanently.
An Internet connection is required. Deletion runs right away: your sign-in account and all the data listed under "What is deleted" are removed. If deleting your purchase record at RevenueCat fails at that moment, our server retries automatically every few hours until it succeeds.
Option 2 — By email (without the app)
Email info@vertey.com with the subject "Delete Constelia account" and:
- if possible, write from your account email (email, Google or Apple sign-in);
- or include your player ID (shown in Profile as "ID: …") and your pilot name;
- if you made purchases, a Google Play (GPA.…) or Apple order number helps us find the account.
To protect your account we will carry out a reasonable identity check, for example asking you to reply from the account email or to give us a detail only the account holder would know. We will never ask for passwords. We will delete the account and confirm it within 30 days at most from when we can verify it.
Guest (anonymous) accounts can only be located with their player ID. If you no longer have the app or the ID, we cannot tell which account is yours; in that case the data is not linked to your name or email.
What is deleted
- Your sign-in account (Firebase Authentication) and the email linked to it.
- Your profile: pilot name, flag, time-zone offset and preferences stored on the server.
- Progress, Planetary Journey sectors and moons, achievements, streaks and statistics.
- Your Stardust wallet, its movements and your perks (No ads, Cosmos Pass).
- Your leaderboard entries, including closed leaderboards.
- Your runs and their move logs.
- Your customer record at RevenueCat (purchase manager).
What is kept, for how long and why
| Data | Period | Reason |
|---|---|---|
| Technical purchase records, ad-reward records and anti-fraud flags, pseudonymised (without your ID in clear) | As long as needed for those purposes and at most the statutory limitation periods | Avoid crediting a purchase twice, prevent fraud and handle claims or refunds. |
| Deleted-account marker (tombstone), pseudonymised | 90 days | So that no in-flight process (a late purchase or run) recreates your data. |
| Store purchase records | As set by Google Play or Apple | They act as sellers and have their own legal and tax obligations. |
| Google Analytics data | According to the Google Analytics data retention setting (2 months by default) | Not linked to your account by name or email; expires automatically. |
| Crashlytics reports | 90 days | Error diagnostics; expire automatically. |
| Emails you sent us | Statutory periods in which liabilities could arise | To show we handled your request. |
Settings stored only on your device (sound, language, etc.) are removed when you uninstall the app.
Deleting some data without deleting your account
If you want to keep your account but remove specific data, email info@vertey.com with your player ID and what you want deleted, for example:
- your progress and statistics (you would start from scratch);
- your leaderboard entries or your pilot name;
- diagnostics and analytics data linked to your installation, which we will ask Google to delete using the tools it provides for those services (if any of them cannot locate the data, we will tell you).
To stop sending diagnostics from now on you do not need to contact us: turn off Settings → Diagnostics and performance. The same identity check and 30-day maximum apply.
Before you delete
- Deletion is permanent: you lose your progress, Stardust and perks, which are not refunded unless the law requires it.
- Deleting your account does not cancel a subscription. Cancel Cosmos Pass in the store: on Android, Google Play → Payments & subscriptions → Subscriptions; on iPhone, Settings → your name → Subscriptions.
- Uninstalling the app does not delete your account.
More information in the privacy policy.